Service Level Agreement

99.9% Network Uptime Guarantee
OnlyServers.net is committed to maintaining a reliable, high-speed network with a guaranteed network uptime of 99.9%. We will credit a percentage of next months fee for any excess downtime that is experienced due to circumstances within our control. This guarantee applies to any customer who has purchased service and whose account is in good standing.
If network downtime is in excess of .1% for the month, customers may request a credit of one days fees for every consecutive 30 minutes the network is unavailable in excess of .1%. Credit will be calculated using the monthly recurring base fee, excluding any set-up or additional service charges. Total credit is not to exceed 50% of monthly base fee.
Network uptime includes functioning of the network infrastructure and does not include services or software running on your server. Network downtime is defined as 100% packet loss from OnlyServers.net to its backbone providers.
Exceptions:
          Scheduled maintenance and emergency maintenance and upgrades
          Network interruption beyond OnlyServers.nets reasonable control

In order to receive credit, please submit a support ticket within 30 days of the occurrence.

Hardware Guarantee
OnlyServers.net is proud to provide high quality brand name hardware including Dell servers to our dedicated server customers. In the event of a hardware failure, OnlyServers.net will replace any failed component at no cost to the customer. This includes any faulty RAM, hard disk, motherboard, processor, or NIC card.